{"id":12648,"date":"2024-10-11T13:59:01","date_gmt":"2024-10-11T11:59:01","guid":{"rendered":"https:\/\/online-software-ag.com\/?page_id=12648"},"modified":"2026-09-15T13:31:26","modified_gmt":"2026-09-15T11:31:26","slug":"ondersteuningsverzoeken","status":"publish","type":"page","link":"https:\/\/online-software-ag.com\/bl\/support\/supportanfragen\/","title":{"rendered":"Ondersteuningsverzoeken"},"content":{"rendered":"\t\t

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Unser Team ist f\u00fcr Sie da.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Support-Anfrageformular<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Effiziente Unterst\u00fctzung <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Schnelle Hilfe durch detaillierte R\u00fcckmeldungen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Je ausf\u00fchrlicher und aussagekr\u00e4ftiger Ihre Fehlerbeschreibung ist, desto effizienter und schneller k\u00f6nnen wir Ihnen helfen.
Bitte verpacken Sie eventuelle Screenshots, Logs, etc. in einer ZIP-Datei und laden Sie diese im Formular unter dem Punkt \u201eDateiupload\u201c hoch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ihre Anfrage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tVorname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tNachname\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tFirma\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tTelefon\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tBetreff \/ Anfragetitel\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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PRESTIGEenterprise<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tBetroffener Server\/Rechner\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tFehlermeldung (Alternativ bitte Screenshots anh\u00e4ngen.)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_104b184 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_104b184\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\t(Bitte laden Sie eine .zip-Datei mit allen Daten hoch - max. 15 MB | Screenshots, Logs, Daten, ...)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_104b184][]\" id=\"form-field-field_104b184\" class=\"elementor-field elementor-size-sm elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"15\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_eb7da24 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_eb7da24\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tProblembeschreibung \/ Wie und wann tritt das Problem auf* (Arbeitsschritte bitte detailliert beschreiben.)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field elementor-size-sm\" name=\"form_fields[field_eb7da24]\" id=\"form-field-field_eb7da24\" rows=\"1\" placeholder=\"Problembeschreibung \/ Wie und wann tritt das Problem auf* (Arbeitsschritte bitte detailliert beschreiben.)\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_5e95494 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5e95494\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tBereits durchgef\u00fchrte Aktionen zur Fehleranalyse\/-behebung (Arbeitsschritte bitte detalliert beschreiben)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field elementor-size-sm\" name=\"form_fields[field_5e95494]\" id=\"form-field-field_5e95494\" rows=\"1\" placeholder=\"Bereits durchgef\u00fchrte Aktionen zur Fehleranalyse\/-behebung (Arbeitsschritte bitte detalliert beschreiben)\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_4bf58b2 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4bf58b2\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tWie kann der Fehler nachgestellt werden? (Arbeitsschritte bitte detailliert beschreiben.)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field elementor-size-sm\" name=\"form_fields[field_4bf58b2]\" id=\"form-field-field_4bf58b2\" rows=\"1\" placeholder=\"Wie kann der Fehler nachgestellt werden? (Arbeitsschritte bitte detailliert beschreiben.)\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_a021ee2 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a021ee2\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tSeit wann tritt der Fehler auf?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_a021ee2]\" id=\"form-field-field_a021ee2\" class=\"elementor-field elementor-size-sm elementor-field-textual elementor-date-field\" placeholder=\"Seit wann tritt der Fehler auf?\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_d680595 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d680595\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNewsletter\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_d680595]\" id=\"form-field-field_d680595\" class=\"elementor-field elementor-size-sm elementor-acceptance-field\">\n\t\t\t\t<label for=\"form-field-field_d680595\">Ich m\u00f6chte den Newsletter der Online Software AG abonnieren.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_12f497d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_12f497d\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDatenschutz\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_12f497d]\" id=\"form-field-field_12f497d\" class=\"elementor-field elementor-size-sm elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_12f497d\"> Ich habe die <a href=\"https:\/\/online-software-ag.com\/de\/datenschutzerklaerung-der-online-software-ag\/\" target=\"blank\" style=\"color: #a2c617; test-decoration: none;\">Datenschutzerkl\u00e4rung<\/a> der Online Software AG gelesen<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-formbuttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Absenden<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acec1ae elementor-widget-tabletwidth-inherit switch-dark elementor-widget elementor-widget-heading\" data-id=\"acec1ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Mit markierte Felder sind Pflichtfelder<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-569ddc2\" data-id=\"569ddc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-08822e1 wrapper-fuller elementor-section-full_width section-normal elementor-section-height-default elementor-section-height-default default\" data-id=\"08822e1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{"sticky":"top","sticky_offset":50,"sticky_parent":"yes","sticky_on":["desktop","tablet","mobile"],"sticky_effects_offset":0,"sticky_anchor_link_offset":0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7234c05\" data-id=\"7234c05\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Unser Team ist f\u00fcr Sie da. Support-Anfrageformular Effiziente Unterst\u00fctzung Schnelle Hilfe durch detaillierte R\u00fcckmeldungen Je ausf\u00fchrlicher und aussagekr\u00e4ftiger Ihre Fehlerbeschreibung ist, desto effizienter und schneller k\u00f6nnen wir Ihnen helfen. Bitte […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10008,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12648","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>Supportanfragen - Online Software AG<\/title>\n<meta name=\"description\" content=\"Schnelle Hilfe durch detaillierte Supportanfragen. Laden Sie ausf\u00fchrliche Beschreibungen und Dateien f\u00fcr effiziente Unterst\u00fctzung hoch.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online-software-ag.com\/bl\/ondersteuning\/ondersteuningsverzoeken\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supportanfragen - Online Software AG\" \/>\n<meta property=\"og:description\" content=\"Schnelle Hilfe durch detaillierte Supportanfragen. Laden Sie ausf\u00fchrliche Beschreibungen und Dateien f\u00fcr effiziente Unterst\u00fctzung hoch.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/online-software-ag.com\/bl\/ondersteuning\/ondersteuningsverzoeken\/\" \/>\n<meta property=\"og:site_name\" content=\"Online Software AG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-15T11:31:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/online-software-ag.com\\\/de\\\/support\\\/supportanfragen\\\/\",\"url\":\"https:\\\/\\\/online-software-ag.com\\\/de\\\/support\\\/supportanfragen\\\/\",\"name\":\"Supportanfragen - Online Software AG\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/online-software-ag.com\\\/#website\"},\"datePublished\":\"2024-10-11T11:59:01+00:00\",\"dateModified\":\"2026-09-15T11:31:26+00:00\",\"description\":\"Schnelle Hilfe durch detaillierte Supportanfragen. 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