{"id":67355,"date":"2018-04-18T10:17:29","date_gmt":"2018-04-18T08:17:29","guid":{"rendered":"https:\/\/online-software-ag.com\/?p=67355"},"modified":"2024-11-08T16:17:05","modified_gmt":"2024-11-08T15:17:05","slug":"retail-innovation-check-usa","status":"publish","type":"post","link":"https:\/\/online-software-ag.com\/da\/blog\/retail-innovation-check-usa\/","title":{"rendered":"Retail Innovation Check USA"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Vores CEO J\u00fcrgen Berens fra Rautenfeld tog p\u00e5 innovations-\"tr\u00f8ffeljagt\" i New York City for at g\u00f8re sig bekendt med nye hybride detailhandelsformater og sp\u00e6ndende madkoncepter og bes\u00f8gte Silicon Valley for at diskutere med tankeledere fra bl.a. Google og Salesforce, hvad der vil forme fremtidens detailhandel - chatbots og stemmestyring var i h\u00f8js\u00e6det her. Studieturen inspireret af EHI var ganske udmattende, men frem for alt meget imponerende. Turen illustrerede den stigende sammensmeltning af online og offline og af omr\u00e5derne IT, marketing og butiksindretning.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:35px\">I Silicon Valley<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Enhver, der endnu ikke har bes\u00f8gt det ber\u00f8mte Silicon Valley, vil helt sikkert blive beh\u00f8rigt imponeret. Her er der innovation i luften. Tre dage med et stramt program var bestemt ikke nok, men det var nok til at f\u00e5 et f\u00f8rste indtryk af, hvor vigtige shopper-data allerede er og vil blive endnu vigtigere i fremtiden som grundlag for talrige startup-forretningsmodeller. I detailhandlen g\u00e6lder det is\u00e6r videreudviklingen af datadrevne omnichannel-modeller. Men den amerikanske databeskyttelseslov (opt-out i mods\u00e6tning til den tyske opt-in) er ogs\u00e5 meget bedre egnet til dette.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et bes\u00f8g hos Google, verdens st\u00f8rste innovat\u00f8r, er et must i Silicon Valley. Internetgiganten Googles campus er meget \u00e5ben, kontorerne og konferencelokalerne samt arbejdsmilj\u00f8et er simpelthen fantastisk, og alene st\u00f8rrelsen p\u00e5 campus giver dig en god fornemmelse af, hvor meget der faktisk sker hos Google. Vi var s\u00e5 heldige at f\u00e5 et m\u00f8de med vigtige produktudviklere og Melanie Ditschke, Industry Manager Retail hos Google, for at diskutere Googles ideer om fremtidens detailhandel p\u00e5 f\u00f8rste h\u00e5nd. Det er klart, at Googles prim\u00e6re interesse er at f\u00e5 adgang til ERP-data fra store detailhandlere for at udvide produkts\u00f8gningen til hylden. N\u00f8gleord: butiksnavigation. Dette involverer selvf\u00f8lgelig ogs\u00e5 Googles succesfulde forretningsmodel med \"betalt reklame\", som helt sikkert er mere v\u00e6rd i form af \"konvertering\", dvs. det faktiske k\u00f8b af et produkt efter en s\u00f8gning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Et bes\u00f8g hos verdens st\u00f8rste opstartsaccelerator, Plug and Play, afrundede den f\u00f8rste dag. Plug and Play bringer unge forretningsmodellers ideer frem til markedsmodenhed og forbinder start-ups med virksomheder. Dropbox og PayPal blev grundlagt der. Af de tusind nystartede virksomheder, hvoraf de fleste er softwarebaserede, overlever f\u00e6rre end tyve i sidste ende, som for eksempel Danger eller ScanScout. Hvor lille softwarefamilien er, illustreres af den lille anekdote om Plug and Play-stifteren og -ejeren Saeed Amidi, som lejede sin garage ud til den nuv\u00e6rende internetgigant i Googles tidlige \u00e5r.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hos Salesforce, den internationale leverand\u00f8r af cloud computing CRM-l\u00f8sninger, fik vi et indblik i, hvordan den succesrige b\u00f8rsnoterede virksomhed forestiller sig fremtidens handel. Salesforce, som nu har eksisteret i 19 \u00e5r, er faktisk gammel i g\u00e5rde og er nu en vigtig leverand\u00f8r af risikovillig kapital til nystartede virksomheder. Den hastighed, hvormed Salesforce vokser med sin forretningsmodel, er s\u00e6rligt imponerende. Inden for et \u00e5r er Salesforce-teamet vokset fra 30.000 til de nuv\u00e6rende 36.000 medarbejdere.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:35px\">Manhattan - New York<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Den korte rejse gennem det amerikanske detailhandelslandskab demonstrerede p\u00e5 levende vis dynamikken og ekspertisen i den amerikanske detailhandel. I New York kunne vi ikke undg\u00e5 World Trade Center, og her var Transportation Hub, transportknudepunktet i One World Trade Center, s\u00e6rligt imponerende med sin umiskendelige hvide konstruktion kaldet Oculus, designet af den spanske arkitekt Santiago Calatrava og en meget n\u00e6rv\u00e6rende, lang digital reklameplads.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kun f\u00e5 hundrede meter derfra, i shoppingcentret Westfield World Trade Center, ligger den nye, anden New York-filial af Eataly. Eataly, som er en af verdens st\u00f8rste distribut\u00f8rer af italienske forbrugsvarer, iscenes\u00e6tter dolce vita i en symbiose af shopping og direkte forbrug p\u00e5 i alt 3.700 kvadratmeter. Ud over fem forskellige restauranter, hvoraf nogle har udsigt til One World Trade Center, er der fokus p\u00e5 gourmet, friske, eksotiske og italienske specialiteter. Oplevelsen afrundes af en integreret kokkeskole.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bes\u00f8get i Nikes nye flagskibsbutik p\u00e5 529 Broadway var et klart h\u00f8jdepunkt i forhold til innovation i detailhandlen. Multisportsbutikken str\u00e6kker sig over 5.000 kvadratmeter butiksareal fordelt p\u00e5 5 etager. Forbindelsen mellem Nikes digitale tjenester og den station\u00e6re detailhandel er perfekt realiseret her. Digitale tilbud m\u00f8der oplevelsesshopping i butikken: Kunderne kan f.eks. pr\u00f8ve sportsgrene og produkter i forskellige \"trial spaces\", og de, der \u00f8nsker det, kan designe deres egen sko eller taske.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I den sydvestlige del af Manhattan ligger kunstnerkvarteret og shoppingparadiset SoHo. Navnet stammer fra South of Houston Street og er ogs\u00e5 en reference til Londons trendy Soho-kvarter. Hvert gadehj\u00f8rne er fyldt med butikker - en behagelig blanding af store, kendte butikker og mindre m\u00e6rker. Vi kiggede n\u00e6rmere p\u00e5 Gourmet Garage, et klassisk f\u00f8devaremarked i kvarteret, som oprindeligt fungerede som import\u00f8r af delikatesseprodukter af h\u00f8j kvalitet. Vi har ogs\u00e5 set p\u00e5 det oplevelsesorienterede butikskoncept hos det brasilianske skom\u00e6rke Mellissa og Galeria Melissa, som kombinerer en butik med et kunstgalleri. Artists &amp; Fleas, en dynamisk \"markedsplads\" med konstant skiftende s\u00e6lgere, en blanding af kunst- og loppemarked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rebecca Minkoff-butikken var ogs\u00e5 sp\u00e6ndende; premium-modem\u00e6rkets butik anses for at v\u00e6re en af pionererne inden for sammenkobling af online- og fysiske butikker, f.eks. med den interaktive \"Connected Glass\"-shoppingv\u00e6g som spejlv\u00e6g. Webster-butikken for multibrand-luksusforhandleren, som \u00e5bnede i november 2017, viser v\u00e6rker af den italienske kunstner Gaetano Pesce, tekstiler af Pierre Frey og borde af Nada Debs samt lamper og tapet, der minder om 1920'erne og 1930'erne, p\u00e5 omkring 1.000 kvadratmeter fordelt p\u00e5 to etager. Hos Chrome Industries kan man f\u00e5 lavet personlige tasker inden for 3 timer, og de bliver lavet direkte i butikken.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00f8det med Jesse Johnson, butikschefen for verdens f\u00f8rste Sonus-butik, var virkelig imponerende. Den amerikanske h\u00f8jttalerproducents kreative konceptbutik er meget oplevelsesorienteret og designet af lokale kunstnere. STORY-butikken gennemf\u00f8rer konsekvent showroom-konceptet og skifter ikke kun regelm\u00e6ssigt leverand\u00f8rer p\u00e5 180 kvadratmeter salgsareal, men ogs\u00e5 hele interi\u00f8ret og varepr\u00e6sentationen hver 4.-8. uge, hver gang i overensstemmelse med et nyt tema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adidas' flagskib, der er designet efter et stadionkoncept, f\u00f8rer de bes\u00f8gende ind i en livlig sportsverden. Lige ved indgangen ledes kunderne ind i butikken via en dramatisk stadiontunnel. Her inviterer en overdimensioneret bronzefigur af virksomhedens grundl\u00e6gger Adi Dassler kunderne til at tage en selfie, der er relevant for de sociale medier. Kunderne kan forvente fitnessr\u00e5dgivning, en concierge-skranke og hotelleveringsservice samt personlige shoppingtilbud som f.eks. l\u00f8beanalysesystemet \"Run Genie\". S\u00e5 mange sportsorienterede tjenester g\u00f8r et varigt indtryk.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Og selvf\u00f8lgelig kunne jeg ikke undg\u00e5 Amazon Bookstore - hvis du nogensinde er i omr\u00e5det. Den \u00e5bnede for f\u00f8rste gang i juni, og konceptet er nu en model for mange andre virksomheder. De mere end 3.000 bogtitler st\u00e5r med synlige omslag p\u00e5 hylderne, og hyldeforkanterne (papir!) viser ikke priser, men Amazons kundebed\u00f8mmelse med antal stjerner og anmeldelser. Amazons aktuelle hjemmesidepriser, som svinger konstant, g\u00e6lder altid for alle produkter i butikken. Stemmeassistentsystemer baseret p\u00e5 Amazon Alexa, bl.a. fra Bose og Sonos, er i \u00f8jeblikket et omdrejningspunkt for butikskommunikationen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">New York har meget at byde p\u00e5, n\u00e5r det g\u00e6lder mad. Trader Joe's i Brooklyn har over 450 butikker over hele USA. Hele butiksarealet blev realiseret ganske billigt, men kunderne beh\u00f8ver ikke at undv\u00e6re noget element\u00e6rt, da hele butiksdesignet og skiltningen er udf\u00f8rt i venlige, lyse og moderne farver. Discountbutikken, som blev overtaget af Aldi Nord i 1979, scorer point hos amerikanerne for sin sydstatsflair, \u00f8kologiske produkter og p\u00e5faldende venlige personale. Trader Joe's fokuserer ogs\u00e5 p\u00e5 fordelagtige priser og egne m\u00e6rker.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whole Foods Market i Brooklyn er mere eksklusivt og oplevelsesorienteret. Den \u00f8kologiske supermarkedsk\u00e6de, som blev opk\u00f8bt af Amazon sidste \u00e5r, imponerer med velholdte og velassorterede hylder (n\u00e6sten ikke udsolgt), et overvejende regionalt sortiment og brede gangbroer. Hvad der is\u00e6r var sl\u00e5ende, var den ekstremt attraktive pr\u00e6sentation af varer og den enest\u00e5ende f\u00f8lelsesm\u00e6ssige appel til kunderne, herunder butikkens eget kafferisteri. Interessant faktum: Whole Foods genererer et betydeligt salg via personal shoppers p\u00e5 vegne af velhavende kunder. Under vores butikstjek opdagede vi mindst ti personal shoppers, som scannede varer eller krydsede indk\u00f8bslister af. P\u00e5 markedets tag ligger et 1.800 kvadratmeter stort drivhus, som drives af den nystartede urban farming-virksomhed Gotham Greens, hvor udvalgte krydderurter dyrkes \u00f8kologisk. I \u00f8jeblikket er det prim\u00e6rt basilikum, som s\u00e6lges som unge planter eller i form af pesto direkte i Whole Foods-butikken. Whole Foods har ogs\u00e5 en velbes\u00f8gt rooftop-bar, hvor de netop indk\u00f8bte produkter ogs\u00e5 kan indtages. Linket til den nye Whole Foods-ejer Amazon er endnu ikke tilg\u00e6ngeligt p\u00e5 webstedet. Der er kun gule Amazon Lockers i forhallen, som fungerer som afhentningsdepoter for klassiske Amazon-online-shoppere. Hvis du vil vide mere om dette, anbefaler jeg artiklen p\u00e5 ZDH-platformen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Den amerikanske modek\u00e6de Urban Outfitters, som ogs\u00e5 for nylig har ekspanderet kraftigt i Tyskland, har sin st\u00f8rste butik i New York med 5.000 kvadratmeter. Charles Scribona, District Brand Leader, og Chris Morris, Store Brand Leader, forklarede blandingen af detailhandel, gastronomi, gallerier og m\u00f8dested med fris\u00f8r, partnerbutikker for briller og tallerkener, gastronomi og skiftende pop-up-omr\u00e5der.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sidst, men ikke mindst, tog vi ogs\u00e5 et kig ind i Victoria's Secret-butikken. Butiksdesignet er inddelt i flere scenarier til forskellige m\u00e5lgrupper. Her er de erotisk-emotionelle produkter perfekt iscenesat ved hj\u00e6lp af digital signage-elementer, hvor shopperen bliver digitalt flashet n\u00e6sten over hele overfladen, is\u00e6r i omr\u00e5det ved de forbindende trapper. Butikken har ogs\u00e5 sit eget museum p\u00e5 \u00f8verste etage, hvor de ber\u00f8mte englekostumer er opstillet og minder mere om en fernisering takket v\u00e6re den koordinerede billed- og lydiscenes\u00e6ttelse.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"font-size:35px\">Konklusion<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For fremtidens detailhandlere vil brugen af st\u00e6rk software i stigende grad udg\u00f8re grundlaget for deres egen forretningsmodel. Den \"faktor X\"-hastighed, som de mange nystartede virksomheder og etablerede softwareproducenter i Silicon Valley bev\u00e6ger sig med, er betagende og vil i stigende grad befrugte omnichannel-detailhandlen. En vigtig drivkraft er kendskabet til kundens \u00f8nsker, hvis digitale spor hele tiden afl\u00e6ses og m\u00e5les. Selv om denne datadrevne detailhandel ikke kan implementeres en-til-en i Europa p\u00e5 grund af den nye databeskyttelsesforordning GDPR, er vejen til at skabe \u00f8get relevans for kunderne banet. Jeg var glad for at se, at disse juridiske rammebetingelser i Europa, som ved f\u00f8rste \u00f8jekast virker ugunstige, ikke n\u00f8dvendigvis har en negativ indvirkning p\u00e5 kvaliteten af de fysiske butikker. Det er netop her, at detailhandlerne p\u00e5 denne side af Atlanten ikke beh\u00f8ver at gemme sig, for det er her, man finder de mest sofistikerede butikskoncepter, som g\u00f8r rigtig god brug af symbiosen mellem analogt og digitalt for at blive opfattet som tilg\u00e6ngelige, trov\u00e6rdige og autentiske.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hvis du er interesseret i en tilsvarende inspirerende studietur i detailhandlen, kan jeg varmt anbefale EHI's innovationsture. Eller du kan bare skrive en kort e-mail til mig p\u00e5&nbsp;<a href=\"mailto:juergen.vonrautenfeld@online-software-ag.de\">juergen.vonrautenfeld@online-software-ag.de<\/a>.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-5 is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr.jpg\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"600\" data-id=\"67363\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr.jpg\" alt=\"J\u00fcrgen Berens von Rautenfeld bes\u00f8ger Googles hovedkvarter som en del af en innovationsturn\u00e9\" class=\"wp-image-67363\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr.jpg 800w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr-300x225.jpg 300w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr-768x576.jpg 768w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-innovations_tour-google_firmenzentrale_jbvr-16x12.jpg 16w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus.jpg\"><img decoding=\"async\" width=\"800\" height=\"450\" data-id=\"67365\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus.jpg\" alt=\"Oculus New York med LED-v\u00e6g til digital skiltning\" class=\"wp-image-67365\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus.jpg 800w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus-300x169.jpg 300w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus-768x432.jpg 768w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-Oculus-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-digitales_banner_Eataly.jpg\"><img decoding=\"async\" width=\"600\" height=\"800\" data-id=\"67366\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-digitales_banner_Eataly.jpg\" alt=\"storecheck new york med digitalt banner p\u00e5 eataly\" class=\"wp-image-67366\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-digitales_banner_Eataly.jpg 600w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-digitales_banner_Eataly-225x300.jpg 225w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-digitales_banner_Eataly-9x12.jpg 9w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"450\" data-id=\"67367\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike.jpg\" alt=\"Iscenes\u00e6ttelse af NIke-tr\u00e6ningssko i nike store new york\" class=\"wp-image-67367\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike.jpg 800w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike-300x169.jpg 300w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike-768x432.jpg 768w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-nike-18x10.jpg 18w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" data-id=\"67368\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch.jpg\" alt=\"fersk fiskedisk hos whole foods new york\" class=\"wp-image-67368\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch.jpg 800w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch-300x225.jpg 300w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch-768x576.jpg 768w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_fisch-16x12.jpg 16w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_personal_shopping.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" data-id=\"67369\" src=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_personal_shopping.jpg\" alt=\"storecheck NY whole foods personlig shopping\" class=\"wp-image-67369\" srcset=\"https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_personal_shopping.jpg 800w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_personal_shopping-300x225.jpg 300w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-whole_foods_personal_shopping-768x576.jpg 768w, 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https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-victorias_secret-768x576.jpg 768w, https:\/\/online-software-ag.com\/wp-content\/uploads\/2024\/11\/online-software-aG-storecheck-new_york-victorias_secret-16x12.jpg 16w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Vores CEO J\u00fcrgen Berens fra Rautenfeld tog p\u00e5 innovations-\"tr\u00f8ffeljagt\" i New York City for at g\u00f8re sig bekendt med nye hybride detailhandelsformater og sp\u00e6ndende madkoncepter og bes\u00f8gte Silicon Valley for at diskutere med tankeledere fra bl.a. Google og Salesforce, hvad der vil forme fremtidens detailhandel - chatbots og stemmestyring var i h\u00f8js\u00e6det her. Studieturen inspireret af EHI var ganske udmattende, men frem for alt meget imponerende. Turen illustrerede den stigende sammensmeltning af online og offline og af omr\u00e5derne IT, marketing og butiksindretning.<\/p>","protected":false},"author":1,"featured_media":70819,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[81],"tags":[],"class_list":["post-67355","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retail Innovation Check USA - Online Software AG<\/title>\n<meta name=\"description\" content=\"J\u00fcrgen Berens erkundete innovative Retail-Konzepte in New York und dem Silicon Valley f\u00fcr Online Software AG.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online-software-ag.com\/da\/blog\/retail-innovation-check-usa\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retail Innovation Check USA - 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