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/* End Custom Fonts CSS */</style>{"id":12685,"date":"2024-10-14T09:21:24","date_gmt":"2024-10-14T07:21:24","guid":{"rendered":"https:\/\/online-software-ag.com\/?page_id=12685"},"modified":"2026-06-25T12:40:17","modified_gmt":"2026-06-25T10:40:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/online-software-ag.com\/de\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12685\" class=\"elementor elementor-12685\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-920d138 elementor-section-content-space-between wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"920d138\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7cef85\" data-id=\"e7cef85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2f0de5 elementor-widget elementor-widget-heading\" data-id=\"b2f0de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte Fragen\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be97ed1 elementor-widget elementor-widget-heading\" data-id=\"be97ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34bbf8c wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"34bbf8c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa76f26\" data-id=\"fa76f26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f3add6 elementor-widget elementor-widget-text-editor\" data-id=\"4f3add6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie haben nicht gefunden, was Sie gesucht haben? Schauen Sie doch mal bei unserem <label style=\"color: #a2c617;\"><a href=\"https:\/\/www.youtube.com\/@PRESTIGE4all\">Youtube-Kanal<\/a> <\/label>vorbei. Dort ver\u00f6ffentlichen wir regelm\u00e4\u00dfig Videos rund um das Thema PRESTIGEenterprise und erkl\u00e4ren in wenigen Schritten unsere neusten Features. Alternativ k\u00f6nnen Sie uns Ihre Frage \u00fcber die Chat-Funktion auf unserer Webseite oder \u00fcber das Kontaktformular stellen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a28dfc8 elementor-widget elementor-widget-naylaaccordion\" data-id=\"a28dfc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylaaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class='nayla-accordion  icons-right'>\n    <ul class='accordion-wrap'>\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Was ist PRESTIGEenterprise Audit?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Bei einer Auditierung analysieren wir Ihre PRESTIGEenterprise-Umgebung des Kunden und identifizieren Optimierungspotenziale.\n\nMit dem Ziel Ihre PRESTIGEenterprise-Umgebung hinsichtlich Verwaltung, Performance, Ausfallsicherheit und Verf\u00fcgbarkeit zu verbessern wird beispielsweise untersucht, ob alle Importschnittstellen auf XML umgestellt sind oder es Schw\u00e4chen an der XML-Transformation gibt. Ihre Vorlagen-Struktur wird analysiert und die Clients \u2013bspw. deren DisplayEngine-Versionen gecheckt.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Was beinhalten die PRESTIGE Staging Service?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Die PRESTIGEenterprise Umgebungen unserer Kunden werden immer gr\u00f6\u00dfer und komplexer. Damit steigt der Projektumfang bei System-Anpassungen, -Migrationen oder-Updates. Besonders, da PRESTIGEenterprise eine hohe Unternehmensrelevanz hat. Beim PRESTIGE Staging Service bilden wir eine m\u00f6glichst originalgetreue Testumgebung der Kunden-Produktivumgebung ab. Die damit erzielte hohe Qualit\u00e4t der Tests minimiert das Risiko bei Systemanpassungen-erweiterungen sowie Updates. System-Ausf\u00e4lle k\u00f6nnen so vermieden und Kosten gesenkt werden.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Designvorlagen in PRESTIGEenterprise<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Die Vorlagen f\u00fcr Druckprodukte und digitale Medien werden mit der Software PRESTIGE erstellt. Diese Desktop-Software ist im Kaufpreis von PRESTIGEenterprise enthalten. F\u00fcr animierte Plakate wird die Software Adobe Edge eingesetzt. \u00c4nderungen an der Vorlage k\u00f6nnen \u00fcber den PRESTIGEenteprise Designer direkt in der Webanwendung vorgenommen werden. Auf der Vorlage werden die Positionen und Gr\u00f6\u00dfen f\u00fcr Texte, Grafiken und Bilder festgelegt. Sie haben die M\u00f6glichkeit die Vorlagen eigenst\u00e4ndig zu erstellen, alternativ \u00fcbernehmen wir das auch gerne f\u00fcr Sie.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Was ist eine DisplayEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Als DisplayEngine bezeichnen wir den Teil der Software, der die Inhalte auf Ihrem Bildschirm im Markt abspielt. Die Inhalte werden von PRESTIGEenterprise an die passenden DisplayEngines gesendet. Innerhalb eines Systems k\u00f6nnen mehrere DisplayEngines installiert sein und der Nutzer weist diesen in PRESTIGEenterprise den vorgesehenen Inhalt zu. F\u00fcr jede DisplayEngine muss eine Lizenz erworben werden.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Was ist eine PrintEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">\u00dcber die PrintEngine drucken Sie Ihre in PRESTIGEenterprise erstellten Plakate aus. Jeder PrintEngine ist ein Drucker zugeteilt, an den Sie Ihre Inhalte verteilen. Innerhalb einer Installation k\u00f6nnen mehrere PrintEngines angelegt sein. F\u00fcr jede PrintEngine muss eine Lizenz erworben werden.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Wie viel Benutzer k\u00f6nnen PRESTIGEenterprise verwenden?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">In PRESTIGEenterprise k\u00f6nnen mehrere Benutzer angelegt sein, die unterschiedliche Benutzerrollen haben. Beispielsweise hat ein Standard-Filialnutzer andere Rechte als ein Designer. F\u00fcr jeden Benutzer muss eine Lizenz erworben werden.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Welche Endger\u00e4te k\u00f6nnen mit PRESTIGEenterprise angesteuert werden?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Mit PRESTIGEenterprise k\u00f6nnen Sie diverse Drucksysteme, vom Etiketten- bis zum Gro\u00dfformatdrucker sowie digitale Endger\u00e4te ansteuern. Dazu z\u00e4hlen neben Windows-kompatiblen Bildschirmen, wie Einzelbildschirmen, Videowalls, Kiosksystemen, Kassen und Waagen von Bizerba und Mettler Toledo, auch elektronische Regaletiketten (ESL) sowie alle digitalen Displays mit HTML5-Oberfl\u00e4che. Eine \u00dcbersicht unserer Hardwarepartner finden Sie hier.<br><br>\n\nHinzu kommen mobile Endger\u00e4te, wie MDEs, Smartphones und Tablets sowie Sprachsysteme, wie Amazon Alexa. Mit PRESTIGEenterprise haben Sie die M\u00f6glichkeit eine eigene Filial-App und einen eigenen Skill zu ver\u00f6ffentlichen und inhaltlich selbst zu pflegen.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Welche Dateiformate werden unterst\u00fctzt?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Grafikformate: JPEG, PNG, WMF, EMF, BMP, TIFF\n\nVideoformate: WMV 1\/2\/3; F\u00fcr MPEG 2\/4 sowie f\u00fcr andere Videoformate ist die Installation von Codecs erforderlich.\n\nDisplayEngine H5: Nativ unterst\u00fctzte Formate (z. B.: WebM Videos f\u00fcr Google Chrome)\n\nNeben Grafiken, Bildern und Videos k\u00f6nnen auch HTML und Adobe Animate CC Elemente eingebunden werden. Entnehmen Sie weitere Systemvoraussetzungen unserem Datenblatt.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Bieten Sie neben der Software auch die passende Hardware an?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Wir bieten lediglich die Softwarekomponenten an, aber wir leiten Ihre Hardware-Anfrage gerne an einen unserer Partner weiter. Diese werden Sie im Bereich Drucker, Bildschirme oder PC-Boxen kompetent beraten.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Kann eine Werbeerfolgskontrolle durchgef\u00fchrt werden?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Ja. Es gibt die M\u00f6glichkeit aus PRESTIGEenterprise eine XML-Datei zu exportieren, die eine Vielzahl an Daten zur laufenden Werbeplanung enth\u00e4lt. Beispielsweise wie oft und wie lange ein Artikel angezeigt wurde, den Namen der DisplayEngine sowie das Start- und Enddatum der Playlist. Somit k\u00f6nnen alle tats\u00e4chlich gezeigten Inhalte erfasst und ausgewertet werden. Es entsteht eine aussagef\u00e4hige Basis f\u00fcr ein umfassendes DataMining und die Nutzung f\u00fcr eine effektive Werbeerfolgskontrolle in Korrelation zu den Verk\u00e4ufen.\n\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Gibt es Offlinefunktionalit\u00e4t?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Ja. Wenn eine Werbeplanung an ein Display mit V5-DisplayEngine geschickt wird, wird diese lokal gespeichert. Kommt es im Anschluss zu Netzwerkproblemen, l\u00e4uft die aktuelle Planung normal weiter. \u00c4nderungen an der Werbeplanung werden nur bei einer aktiven Netzwerkverbindung \u00fcbertragen.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Welche Betriebssystemplattformen werden unterst\u00fctzt?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">F\u00fcr die PrintEngine und die DisplayEngine V5 wird WINDOWS 7\/8\/8.1\/10 Professional und Enterprise vorausgesetzt.<br><br>\n\nF\u00fcr die DisplayEngine H5 l\u00e4uft auf Windows \/ Linux \/ Android und Betriebssysteme mit einem vollwertigen Browser (Chrome \/ Chromium)<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Wie k\u00f6nnen Bilder und Videos importiert werden?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Per Uploader und automatischem Import.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\" \" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Welche Ports werden ben\u00f6tigt?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">49.999, 80, 8880 (f\u00fcr ESL).<\/div>\n\n        <\/li>\n\n        \n    <\/ul>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8e31f elementor-widget elementor-widget-naylabutton\" data-id=\"ff8e31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylabutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n<!--  Button -->\n<div class=\"nayla-button fill icon-right  cursor-default\" >\n\n    <span class=\"left-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n    <a target=\"_self\" href=\"https:\/\/online-software-ag.com\/kontakt\/\">Weitere Fragen?<\/a>\n\n    <span class=\"right-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n<\/div>\n<!--\/ Button -->\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen FAQs Sie haben nicht gefunden, was Sie gesucht haben? Schauen Sie doch mal bei unserem Youtube-Kanal vorbei. Dort ver\u00f6ffentlichen wir regelm\u00e4\u00dfig Videos rund um das Thema PRESTIGEenterprise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10008,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Online Software AG<\/title>\n<meta name=\"description\" content=\"Erkunden Sie h\u00e4ufig gestellte Fragen zur Online Software AG und erhalten Sie schnell Informationen \u00fcber unsere Produkte und Dienstleistungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online-software-ag.com\/de\/support\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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