{"id":78887,"date":"2026-10-15T09:48:16","date_gmt":"2026-10-15T07:48:16","guid":{"rendered":"https:\/\/online-software-ag.com\/?page_id=78887"},"modified":"2026-10-15T15:34:45","modified_gmt":"2026-10-15T13:34:45","slug":"technical-support-specialist","status":"publish","type":"page","link":"https:\/\/online-software-ag.com\/en\/karriere\/technical-support-specialist\/","title":{"rendered":"Technical Support Specialist (m\/w\/d)"},"content":{"rendered":"
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Simple. Better. Advertise. PRESTIGE<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Technical Support Specialist \u2013 2nd Level (m\/f\/d)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n <\/i><\/span>\n\n Apply now<\/a>\n\n <\/i><\/span>\n\n<\/div>\n\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Working hours: Part-time\/Full-time<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Start date: Immediately<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Entry as: Professional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Welcome to the Online Software\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We make branch advertising simple<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are a modern software company with around 50 staff and are looking to recruit new members to join our accounts team as soon as possible \u2013 on a part-time or full-time basis. The work mainly involves standardised processes; our tax consultancy firm handles the payroll.<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Do you have technical questions about the job?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your contact person: <\/b>
Mr Dennis Harbich<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Online Software AG<\/b>
\nGalileistrasse 1
\n69115 Heidelberg

\n\nT. +49 6221 40508-0
\ncareer@online-software-ag.de\n\n<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We look forward to receiving your application.\n\n<\/b>
\nIncl. CV, references and other relevant documents.<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Your tasks\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Analysis, diagnosis and resolution of technical faults within 2nd-level support<\/li>
  • Investigation of the causes of errors using log files, Windows event logs and other diagnostic tools<\/li>
  • Error analysis in Windows Server, database and client-server environments<\/li>
  • Analysis of software services, interfaces and communication issues<\/li>
  • Collaboration with our software development team in investigating and resolving complex software faults<\/li>
  • Documentation of the causes of faults, solutions and technical findings<\/li>
  • Installation, configuration and support for our PRESTIGEenterprise software solution in customer environments<\/li>\n <\/ul>\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    Your profile\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    • A completed qualification in the IT sector or equivalent practical work experience<\/li>
    • Ideally, experience in technical software support or IT systems administration<\/li>
    • Good knowledge of Microsoft Windows and basic experience of Windows Server environments<\/li>
    • Basic knowledge of databases, ideally Microsoft SQL Server<\/li>
    • A basic understanding of network technology and client-server applications<\/li>
    • Experience in working with log files and in systematic troubleshooting<\/li>
    • Knowledge of IIS, .NET or PowerShell is an advantage, but not a requirement<\/li>
    • Analytical thinking, a structured approach to work and a passion for solving technical problems<\/li>
    • Ability to work as part of a team, strong communication skills and a good command of German and English<\/li>\n <\/ul>\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Our offer\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Your role in our Professional Services Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Do you enjoy getting to the root of technical problems and aren\u2019t satisfied with just any old solution?\nAs part of our Professional Services team, you will support our national and international clients with technical queries relating to our PRESTIGEenterprise software solution.\nYour focus will be on analysing and resolving complex software and system faults. In doing so, you\u2019ll work closely with your colleagues and our software development, quality assurance and project management teams.

      \nNo prior knowledge of PRESTIGEenterprise is required. We will familiarise you with our software and the technical aspects through a structured induction programme.<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      You do not need to be proficient in all the technologies listed. What matters most is your technical experience, your interest in complex issues and your willingness to familiarise yourself with new topics.<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      We offer you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      - A structured and comprehensive induction into our software and system environments
      \n- Support from experienced colleagues in the support and development teams
      \n- Independent and varied work on exciting client projects
      \n- An innovative workplace within a dynamic team
      \n- Plenty of scope for taking the initiative and putting forward your own ideas\n<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Online Software AG<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      We want to work with you in the long term. That's why we are committed to your professional and personal development. We will help you progress both professionally and personally and ensure that you can fulfil your potential with us: Working in a successful software company in the Rhine-Neckar metropolitan region with international customers, partners and employees. Flat structures and short decision-making processes, communication at eye level, working with state-of-the-art office technology, flexible working hours and numerous opportunities for further training. You can expect to work independently on exciting and innovative projects within a dynamic team with a pleasant working atmosphere.\n\n<\/p>\n\n\n<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      Permanent contract<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      Work Travel Pass<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      Jobrad<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Einfach. Besser. Werben. PRESTIGE Technical Support Specialist \u2013 2nd Level (m\/w\/d) Jetzt bewerben Arbeitszeit: Teilzeit\/Vollzeit Startdatum: Sofort Einstieg als: Professional Willkommen bei der Online Software Wir machen Filialwerbung einfach Wir […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":10009,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-78887","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTechnical Support Specialist (m\/w\/d) \u2013 Online Software AG<\/title>\n<meta name=\"description\" content=\"Als Technical Support Specialist unterst\u00fctzen Sie nationale und internationale Kunden bei Fragen zur Softwarel\u00f6sung PRESTIGEenterprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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