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/* End Custom Fonts CSS */</style>{"id":12685,"date":"2024-10-14T09:21:24","date_gmt":"2024-10-14T07:21:24","guid":{"rendered":"https:\/\/online-software-ag.com\/?page_id=12685"},"modified":"2026-06-25T12:40:17","modified_gmt":"2026-06-25T10:40:17","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/online-software-ag.com\/es\/support\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12685\" class=\"elementor elementor-12685\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-920d138 elementor-section-content-space-between wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"920d138\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7cef85\" data-id=\"e7cef85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2f0de5 elementor-widget elementor-widget-heading\" data-id=\"b2f0de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Preguntas m\u00e1s frecuentes\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be97ed1 elementor-widget elementor-widget-heading\" data-id=\"be97ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34bbf8c wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"34bbf8c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa76f26\" data-id=\"fa76f26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f3add6 elementor-widget elementor-widget-text-editor\" data-id=\"4f3add6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNo ha encontrado lo que buscaba? Eche un vistazo a nuestra <label style=\"color: #a2c617;\"><a href=\"https:\/\/www.youtube.com\/@PRESTIGE4all\">Canal Youtube<\/a> <\/label>sobre. All\u00ed publicamos regularmente v\u00eddeos sobre PRESTIGEenterprise y explicamos nuestras \u00faltimas funciones en unos pocos pasos. Tambi\u00e9n puede plantearnos sus preguntas a trav\u00e9s de la funci\u00f3n de chat de nuestro sitio web o mediante el formulario de contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a28dfc8 elementor-widget elementor-widget-naylaaccordion\" data-id=\"a28dfc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylaaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class='nayla-accordion  icons-right'>\n    <ul class='accordion-wrap'>\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 es PRESTIGEenterprise Audit?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Durante una auditor\u00eda, analizamos el entorno PRESTIGEenterprise del cliente e identificamos el potencial de optimizaci\u00f3n.\n\nCon el objetivo de mejorar su entorno PRESTIGEenterprise en t\u00e9rminos de administraci\u00f3n, rendimiento, fiabilidad y disponibilidad, analizamos, por ejemplo, si todas las interfaces de importaci\u00f3n se han convertido a XML o si existen puntos d\u00e9biles en la transformaci\u00f3n XML. Se analiza la estructura de sus plantillas y se comprueban los clientes, por ejemplo, sus versiones de DisplayEngine.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 incluye el servicio PRESTIGE Staging?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Los entornos PRESTIGEenterprise de nuestros clientes son cada vez m\u00e1s grandes y complejos. Esto aumenta el alcance de los proyectos de personalizaci\u00f3n, migraci\u00f3n o actualizaci\u00f3n del sistema. Sobre todo porque PRESTIGEenterprise es muy relevante para la empresa. Con el servicio PRESTIGE Staging, creamos un entorno de pruebas del entorno de producci\u00f3n del cliente lo m\u00e1s fiel posible al original. La alta calidad resultante de las pruebas minimiza el riesgo de adaptaciones, ampliaciones y actualizaciones del sistema. As\u00ed se evitan fallos del sistema y se reducen los costes.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Plantillas de dise\u00f1o en PRESTIGEenterprise<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Las plantillas para productos impresos y soportes digitales se crean con el software PRESTIGE. Este software de escritorio est\u00e1 incluido en el precio de compra de PRESTIGEenterprise. Para los carteles animados se utiliza el software Adobe Edge. Los cambios en la plantilla pueden realizarse directamente en la aplicaci\u00f3n web mediante el PRESTIGEenterprise Designer. Las posiciones y tama\u00f1os de los textos, gr\u00e1ficos e im\u00e1genes se definen en la plantilla. Tiene la opci\u00f3n de crear las plantillas usted mismo o, alternativamente, nosotros podemos hacerlo por usted.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 es un DisplayEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">El DisplayEngine es la parte del software que reproduce el contenido en la pantalla de la tienda. PRESTIGEenterprise env\u00eda el contenido a los DisplayEngines apropiados. Se pueden instalar varios DisplayEngines en un sistema y el usuario les asigna el contenido previsto en PRESTIGEenterprise. Debe adquirirse una licencia para cada DisplayEngine.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 es un PrintEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">El PrintEngine se utiliza para imprimir los carteles creados en PRESTIGEenterprise. A cada PrintEngine se le asigna una impresora a la que distribuir sus contenidos. Se pueden crear varios PrintEngines dentro de una instalaci\u00f3n. Debe adquirirse una licencia para cada PrintEngine.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfCu\u00e1ntos usuarios pueden utilizar PRESTIGEenterprise?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">En PRESTIGEenterprise pueden crearse varios usuarios con diferentes funciones. Por ejemplo, un usuario de rama est\u00e1ndar tiene derechos diferentes a los de un dise\u00f1ador. Debe adquirirse una licencia para cada usuario.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 dispositivos finales pueden controlarse con PRESTIGEenterprise?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Con PRESTIGEenterprise puede controlar diversos sistemas de impresi\u00f3n, desde impresoras de etiquetas hasta impresoras de gran formato, as\u00ed como dispositivos finales digitales. Adem\u00e1s de las pantallas compatibles con Windows, como pantallas individuales, videowalls, sistemas de quiosco, cajas registradoras y balanzas de Bizerba y Mettler Toledo, tambi\u00e9n se incluyen las etiquetas electr\u00f3nicas para estanter\u00edas (ESL) y todas las pantallas digitales con interfaz HTML5. Aqu\u00ed encontrar\u00e1 un resumen de nuestros socios de hardware.<br><br>\n\nTambi\u00e9n existen dispositivos m\u00f3viles como MDE, smartphones y tabletas, as\u00ed como sistemas de voz como Amazon Alexa. Con PRESTIGEenterprise, tienes la opci\u00f3n de publicar tu propia app de tienda y tu propia habilidad y mantener t\u00fa mismo el contenido.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 formatos de archivo son compatibles?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Formatos gr\u00e1ficos: JPEG, PNG, WMF, EMF, BMP, TIFF\n\nFormatos de v\u00eddeo: WMV 1\/2\/3; se requiere la instalaci\u00f3n de c\u00f3decs para MPEG 2\/4 y otros formatos de v\u00eddeo.\n\nDisplayEngine H5: formatos compatibles de forma nativa (por ejemplo: v\u00eddeos WebM para Google Chrome)\n\nAdem\u00e1s de gr\u00e1ficos, im\u00e1genes y v\u00eddeos, tambi\u00e9n pueden integrarse elementos HTML y Adobe Animate CC. Encontrar\u00e1 m\u00e1s requisitos del sistema en nuestra hoja de datos.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfOfrece el hardware adecuado adem\u00e1s del software?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">S\u00f3lo ofrecemos los componentes de software, pero estaremos encantados de remitir su consulta sobre hardware a uno de nuestros socios. Ellos le asesorar\u00e1n sobre impresoras, pantallas o cajas de PC.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfSe puede realizar una comprobaci\u00f3n del \u00e9xito de la publicidad?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">S\u00ed, es posible exportar un archivo XML desde PRESTIGEenterprise que contenga diversos datos sobre la planificaci\u00f3n publicitaria en curso. Por ejemplo, con qu\u00e9 frecuencia y durante cu\u00e1nto tiempo se mostr\u00f3 un art\u00edculo, el nombre del motor de visualizaci\u00f3n y la fecha de inicio y fin de la lista de reproducci\u00f3n. Esto significa que todos los contenidos realmente mostrados pueden ser registrados y analizados. El resultado es una base significativa para la extracci\u00f3n exhaustiva de datos y su uso para una supervisi\u00f3n eficaz del \u00e9xito publicitario en correlaci\u00f3n con las ventas.\n\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfExiste la funci\u00f3n offline?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">S\u00ed, cuando se env\u00eda una planificaci\u00f3n publicitaria a una pantalla con V5 DisplayEngine, \u00e9sta se guarda localmente. Si se producen problemas de red posteriores, la planificaci\u00f3n en curso sigue ejecut\u00e1ndose con normalidad. Los cambios en el plan de publicidad s\u00f3lo se transfieren si hay una conexi\u00f3n de red activa.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 plataformas de sistemas operativos son compatibles?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">WINDOWS 7\/8\/8.1\/10 Professional y Enterprise son necesarios para PrintEngine y DisplayEngine V5.<br><br>\n\nPara el DisplayEngine H5 funciona en Windows \/ Linux \/ Android y sistemas operativos con un navegador completo (Chrome \/ Chromium)<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfC\u00f3mo se importan im\u00e1genes y v\u00eddeos?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Mediante cargador e importaci\u00f3n autom\u00e1tica.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">\u00bfQu\u00e9 puertos son necesarios?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">49,999, 80, 8880 (para ESL).<\/div>\n\n        <\/li>\n\n        \n    <\/ul>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8e31f elementor-widget elementor-widget-naylabutton\" data-id=\"ff8e31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylabutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n<!--  Button -->\n<div class=\"nayla-button fill icon-right  cursor-default\" >\n\n    <span class=\"left-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n    <a target=\"_self\" href=\"https:\/\/online-software-ag.com\/es\/pongase-en-contacto-con\/\">\u00bfAlguna otra pregunta?<\/a>\n\n    <span class=\"right-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n<\/div>\n<!--\/ Button -->\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen FAQs Sie haben nicht gefunden, was Sie gesucht haben? Schauen Sie doch mal bei unserem Youtube-Kanal vorbei. Dort ver\u00f6ffentlichen wir regelm\u00e4\u00dfig Videos rund um das Thema PRESTIGEenterprise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10008,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Online Software AG<\/title>\n<meta name=\"description\" content=\"Erkunden Sie h\u00e4ufig gestellte Fragen zur Online Software AG und erhalten Sie schnell Informationen \u00fcber unsere Produkte und Dienstleistungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online-software-ag.com\/es\/soporte\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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