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/* End Custom Fonts CSS */</style>{"id":12685,"date":"2024-10-14T09:21:24","date_gmt":"2024-10-14T07:21:24","guid":{"rendered":"https:\/\/online-software-ag.com\/?page_id=12685"},"modified":"2026-06-25T12:40:17","modified_gmt":"2026-06-25T10:40:17","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/online-software-ag.com\/pt\/support\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12685\" class=\"elementor elementor-12685\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-920d138 elementor-section-content-space-between wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"920d138\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e7cef85\" data-id=\"e7cef85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2f0de5 elementor-widget elementor-widget-heading\" data-id=\"b2f0de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Perguntas mais frequentes\n\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be97ed1 elementor-widget elementor-widget-heading\" data-id=\"be97ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-34bbf8c wrapper-wide section-normal elementor-section-boxed elementor-section-height-default elementor-section-height-default default\" data-id=\"34bbf8c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa76f26\" data-id=\"fa76f26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f3add6 elementor-widget elementor-widget-text-editor\" data-id=\"4f3add6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e3o encontrou o que estava \u00e0 procura? Consulte o nosso <label style=\"color: #a2c617;\"><a href=\"https:\/\/www.youtube.com\/@PRESTIGE4all\">Canal do Youtube<\/a> <\/label>sobre. A\u00ed publicamos regularmente v\u00eddeos sobre o PRESTIGEenterprise e explicamos as nossas mais recentes funcionalidades em poucos passos. Em alternativa, pode colocar-nos a sua quest\u00e3o atrav\u00e9s da fun\u00e7\u00e3o de chat no nosso website ou atrav\u00e9s do formul\u00e1rio de contacto.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a28dfc8 elementor-widget elementor-widget-naylaaccordion\" data-id=\"a28dfc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylaaccordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class='nayla-accordion  icons-right'>\n    <ul class='accordion-wrap'>\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">O que \u00e9 o PRESTIGEenterprise Audit?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Durante uma auditoria, analisamos o ambiente PRESTIGEenterprise do cliente e identificamos o potencial de otimiza\u00e7\u00e3o.\n\nCom o objetivo de melhorar o seu ambiente PRESTIGEenterprise em termos de administra\u00e7\u00e3o, desempenho, fiabilidade e disponibilidade, analisamos, por exemplo, se todas as interfaces de importa\u00e7\u00e3o foram convertidas para XML ou se existem pontos fracos na transforma\u00e7\u00e3o XML. A sua estrutura de modelos \u00e9 analisada e os clientes - por exemplo, as suas vers\u00f5es do DisplayEngine - s\u00e3o verificados.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">O que inclui o servi\u00e7o de prepara\u00e7\u00e3o PRESTIGE?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Os ambientes PRESTIGEenterprise dos nossos clientes est\u00e3o a tornar-se cada vez maiores e mais complexos. Isto aumenta o \u00e2mbito dos projectos de adapta\u00e7\u00e3o, migra\u00e7\u00e3o ou atualiza\u00e7\u00e3o de sistemas. Especialmente porque o PRESTIGEenterprise \u00e9 muito importante para a empresa. Com o PRESTIGE Staging Service, criamos um ambiente de teste do ambiente de produ\u00e7\u00e3o do cliente que \u00e9 o mais fiel poss\u00edvel ao original. A alta qualidade dos testes minimiza o risco de adapta\u00e7\u00f5es, amplia\u00e7\u00f5es e atualiza\u00e7\u00f5es do sistema. Assim, falhas de sistema podem ser evitadas e os custos reduzidos.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Desenhar modelos no PRESTIGEenterprise<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Os modelos para produtos de impress\u00e3o e suportes digitais s\u00e3o criados com o software PRESTIGE. Este software de secret\u00e1ria est\u00e1 inclu\u00eddo no pre\u00e7o de compra do PRESTIGEenterprise. Para cartazes animados \u00e9 utilizado o software Adobe Edge. As altera\u00e7\u00f5es no modelo podem ser feitas diretamente na aplica\u00e7\u00e3o web atrav\u00e9s do PRESTIGEenterprise Designer. As posi\u00e7\u00f5es e tamanhos dos textos, gr\u00e1ficos e imagens s\u00e3o definidos no modelo. Tem a possibilidade de criar os modelos por si ou, em alternativa, podemos faz\u00ea-lo por si.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">O que \u00e9 um DisplayEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">O DisplayEngine \u00e9 a parte do software que reproduz o conte\u00fado no seu ecr\u00e3 na loja. O PRESTIGEenterprise envia o conte\u00fado para os DisplayEngines apropriados. Podem ser instalados v\u00e1rios DisplayEngines num sistema e o utilizador atribui-lhes o conte\u00fado pretendido no PRESTIGEenterprise. \u00c9 necess\u00e1rio adquirir uma licen\u00e7a para cada DisplayEngine.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">O que \u00e9 um PrintEngine?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Utiliza o PrintEngine para imprimir os seus cartazes criados no PRESTIGEenterprise. A cada PrintEngine \u00e9 atribu\u00edda uma impressora para a qual distribui o seu conte\u00fado. Podem ser criados v\u00e1rios PrintEngines numa instala\u00e7\u00e3o. \u00c9 necess\u00e1rio adquirir uma licen\u00e7a para cada PrintEngine.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Quantos utilizadores podem utilizar o PRESTIGEenterprise?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">No PRESTIGEenterprise podem ser criados v\u00e1rios utilizadores com diferentes fun\u00e7\u00f5es de utilizador. Assim, por exemplo, um utilizador de uma sucursal standard tem direitos diferentes de um designer. Para cada utilizador tem de ser adquirida uma licen\u00e7a.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Que equipamentos finais podem ser controlados com o PRESTIGEenterprise?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Com PRESTIGEenterprise \u00e9 poss\u00edvel controlar diversos sistemas de impress\u00e3o, desde impressoras de etiquetas at\u00e9 impressoras de grande formato, bem como aparelhos finais digitais. Al\u00e9m de ecr\u00e3s compat\u00edveis com Windows, como ecr\u00e3s individuais, paredes de v\u00eddeo, sistemas de quiosques, caixas registadoras e balan\u00e7as da Bizerba e da Mettler Toledo, isto tamb\u00e9m inclui etiquetas electr\u00f3nicas de prateleira (ESL) e todos os ecr\u00e3s digitais com uma interface HTML5. Pode encontrar uma vis\u00e3o geral dos nossos parceiros de hardware aqui.<br><br>\n\nExistem tamb\u00e9m dispositivos m\u00f3veis como MDEs, smartphones e tablets, bem como sistemas de voz como o Amazon Alexa. Com o PRESTIGEenterprise, tem a possibilidade de publicar a sua pr\u00f3pria aplica\u00e7\u00e3o de loja e a sua pr\u00f3pria compet\u00eancia e de manter o conte\u00fado por si pr\u00f3prio.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Que formatos de ficheiro s\u00e3o suportados?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Formatos gr\u00e1ficos: JPEG, PNG, WMF, EMF, BMP, TIFF\n\nFormatos de v\u00eddeo: WMV 1\/2\/3; \u00e9 necess\u00e1ria a instala\u00e7\u00e3o de codecs para MPEG 2\/4 e outros formatos de v\u00eddeo.\n\nDisplayEngine H5: Formatos suportados nativamente (por exemplo: v\u00eddeos WebM para o Google Chrome)\n\nPara al\u00e9m de gr\u00e1ficos, imagens e v\u00eddeos, tamb\u00e9m podem ser integrados elementos HTML e Adobe Animate CC. Para mais requisitos de sistema, consulte a nossa folha de dados.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Para al\u00e9m do software, oferecem o hardware adequado?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Oferecemos apenas os componentes de software, mas teremos todo o gosto em reencaminhar o seu pedido de hardware para um dos nossos parceiros. Estes dar-lhe-\u00e3o conselhos especializados sobre impressoras, ecr\u00e3s ou caixas de PC.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Pode ser efectuado um controlo do \u00eaxito da publicidade?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Sim, \u00e9 poss\u00edvel exportar um ficheiro XML do PRESTIGEenterprise que cont\u00e9m uma variedade de dados sobre o planeamento de publicidade em curso. Por exemplo, quantas vezes e durante quanto tempo um artigo foi exibido, o nome do motor de exibi\u00e7\u00e3o e a data de in\u00edcio e fim da lista de reprodu\u00e7\u00e3o. Isto significa que todo o conte\u00fado efetivamente apresentado pode ser registado e analisado. O resultado \u00e9 uma base significativa para a extra\u00e7\u00e3o e utiliza\u00e7\u00e3o de dados abrangentes para uma monitoriza\u00e7\u00e3o eficaz do sucesso da publicidade em correla\u00e7\u00e3o com as vendas.\n\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Existe uma funcionalidade offline?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Sim, quando um plano de publicidade \u00e9 enviado para um ecr\u00e3 com o V5 DisplayEngine, \u00e9 guardado localmente. Se ocorrerem problemas de rede subsequentes, o planeamento atual continua a ser executado normalmente. As altera\u00e7\u00f5es ao plano de publicidade s\u00f3 s\u00e3o transferidas se existir uma liga\u00e7\u00e3o de rede ativa.\n<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Que plataformas de sistemas operativos s\u00e3o suportadas?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">WINDOWS 7\/8\/8.1\/10 Professional e Enterprise s\u00e3o necess\u00e1rios para o PrintEngine e o DisplayEngine V5.<br><br>\n\nO DisplayEngine H5 funciona em Windows \/ Linux \/ Android e em sistemas operativos com um navegador completo (Chrome \/ Chromium)<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Como \u00e9 que as imagens e os v\u00eddeos podem ser importados?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">Atrav\u00e9s do carregador e da importa\u00e7\u00e3o autom\u00e1tica.<\/div>\n\n        <\/li>\n\n                <li class=\"accordion-item\">\n\n            <div class=\"accordion-title\">\n\n                \n                <span class=\"\" data-stagger=\"0.1\" data-duration=\"1.5\"data-delay=\"0\"data-scrub=\"false\">Que portas s\u00e3o necess\u00e1rias?<\/span>\n\n                \n                <span class=\"accordion-toggle\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n                            <\/div>\n\n            <div class=\"accordion-content\">49,999, 80, 8880 (para ESL).<\/div>\n\n        <\/li>\n\n        \n    <\/ul>\n<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8e31f elementor-widget elementor-widget-naylabutton\" data-id=\"ff8e31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"naylabutton.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\n<!--  Button -->\n<div class=\"nayla-button fill icon-right  cursor-default\" >\n\n    <span class=\"left-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n    <a target=\"_self\" href=\"https:\/\/online-software-ag.com\/pt\/contacto\/\">Mais alguma pergunta?<\/a>\n\n    <span class=\"right-icon\"><i aria-hidden=\"true\" class=\"material-icons md-arrow_outward\" data-md-icon=\"arrow_outward\"><\/i><\/span>\n\n<\/div>\n<!--\/ Button -->\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen FAQs Sie haben nicht gefunden, was Sie gesucht haben? Schauen Sie doch mal bei unserem Youtube-Kanal vorbei. Dort ver\u00f6ffentlichen wir regelm\u00e4\u00dfig Videos rund um das Thema PRESTIGEenterprise [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10008,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Online Software AG<\/title>\n<meta name=\"description\" content=\"Erkunden Sie h\u00e4ufig gestellte Fragen zur Online Software AG und erhalten Sie schnell Informationen \u00fcber unsere Produkte und Dienstleistungen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/online-software-ag.com\/pt\/apoio\/perguntas-frequentes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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