Support Request Form

Customer Details

Title
-- Select an element --Mrs.Mr.Ms.

First name *

Surname *

Company *

Phone number

Email*

Subject/ticket title *

Product

Product
-- Select an element --PRESTIGEPRESTIGEenterprise

Program version (PRESTIGE: see Help → About PRESTIGE | PRESTIGEenterprise: see login page)

Serial number (PRESTIGE: see Help → About PRESTIGE | PRESTIGEenterprise: see login page)

Affected components (Complete for PRESTIGEenterprise)
-- Select an element --FrontendPrintEnginePrintEngineConnectorDisplayEngineDisplayEngineConnectorUpdateServiceUploader

Affected branch/centre

Print/DisplayEngine name

Print/DisplayEngine version

Operating system
-- Select an element --Windows 11 Pro or EnterpriseWindows 10 Pro or EnterpriseWindows 8 Pro or EnterpriseWindows 8.1 Pro or EnterpriseLinuxAndroid

Description of the problem

Support case number (if known)

Description of the problem/How and when does the problem occur * (Describe the work steps in detail)

Error message

File upload (.zip-file - max. 15 MB)

Since when (enter date, time)

How often has the error occurred
-- Select an element --oncesometimesalways

How can the error be reproduced? (Describe the work steps in detail)

Actions already taken in error analysis/troubleshooting (Describe the work steps in detail)

* Required field

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