Frequently asked questions

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Take a look at our YouTube channel. We regularly publish videos about the topic PRESTIGEenterprise and explain our newest features in a few steps.
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What is PRESTIGEenterprise Audit?

During an audit, we analyze your customer’s PRESTIGEenterprise environment and identify the potential for optimization.

With the aim of improving your PRESTIGEenterprise environment in terms of administration, performance, reliability and availability, it is examined, for example, whether all import interfaces have been converted to XML or whether there are weaknesses in the XML transformation. Your template structure is analyzed and the clients – e.g. their DisplayEngine versions checked.

What does the PRESTIGE Staging Service include?

Our customers’ PRESTIGEenterprise environments are getting bigger and more complex. This increases the project scope for system adjustments, migrations or updates. Especially since PRESTIGEenterprise is highly relevant to the company. With the PRESTIGE Staging Service, we create a test environment of the customer’s productive environment that is as close to the original as possible. The high quality of the tests achieved in this way minimizes the risk during system adaptations, extensions and updates. System failures can thus be avoided and costs can be reduced.

Design templates in PRESTIGEenterprise

The templates for print products and digital media are created with the PRESTIGE software. This desktop software is included in the PRESTIGEenterprise purchase price. For animated posters Adobe Edge is used. Changes to templates via the PRESTIGEenterprise Designer can take place directly in the web application. The positions and sizes of the text, graphics and images are defined in the template. You have the ability to create the template yourself. Alternatively we will gladly assume the work for you.

What is a DisplayEngine?

We define the DisplayEngine as the part of the software that plays back the content on your screen. The content is sent by PRESTIGEenterprise to the appropriate DisplayEngines. Within a system multiple DisplayEngines can be installed and the user assigns these in PRESTIGEenterprise to the intended content. A license must be purchased for each DisplayEngine.

What is a PrintEngine?

Posters created in PRESTIGEenterprise are printed by means of the PrintEngine. Each PrintEngine is assigned a printer, to which you distribute your content. Multiple PrintEngines can be set up within an installation. A license must be purchased for each PrintEngine.

How many user may use PRESTIGEenterprise?

Multiple users may be set up in PRESTIGEenterprise having different user roles. For example, a standard store user has different rights than a designer. A license must be purchased for each user.

Which devices can be controlled by PRESTIGEenterprise?

PRESTIGEenterprise enables you to use various printing systems, from shelf label printer to large format printer. Besides Windows based displays, such as single screens, video walls, kiosk, cash and scale systems (Bizerba / Mettler-Toledo) also electronic shelf labels as well as digital displays with HTML option. You can find an overview of our hardware partners here.

Additional mobile devices, like MDE, smartphones and tablets as well as voice assistant systems, like Amazon Alexa. With PRESTIGEenterprise you can manage the content for your own App and your own Skill.

Which data formats are supported?

Graphic formats: JPEG, PNG, WMF, EMF, BMP, TIFF
Video formats: WMV 1/2/3; The installation of codecs is required for MPEG 2/4 as well as for other video formats.
DisplayEngine H5: Natively supported formats (for example: WebM videos for Google Chrome)
In addition to graphics, images and videos, HTML and Adobe Animate CC elements can also be integrated.
Learn about further system requirements from our fact sheet.

Do you also offer appropriate hardware along with the software?

We only offer software components, but we will gladly forward your hardware requests to our partners. They can competently advise you in the areas of printers, screens or PCs.

Can advertising success modelling be conducted?

Yes. It’s possible to export an XML file from PRESTIGEenterprise that contains a great amount of data from the running advertising scheduling. For example, how often and how long a product has been displayed, the name of the DisplayEngine as well as the start and end dates of the playlist. In this way all actually displayed content can be captured and evaluated. A meaningful basis for comprehensive data mining is available and can be used for effective advertising success modelling in correlation to sales.

Does offline capability exist?

Yes. When an advertising schedule is sent to a V5-DisplayEngine, it is saved locally. Should network issues occur, the current schedule will continue to run normally. However changes to the advertising schedule will only be transferred when a working network connection exists.

Which operating systems are supported?

WINDOWS 7/8/8.1/10 Professional and Enterprise are required for PrintEngine and DisplayEngine V5.
DisplayEngine H5 runs on Windows / Linux / Android and operating systems with a full-featured browser (Chrome / Chromium)

How can pictures and videos be imported?

By uploader and automatic import.

Which ports are needed?

49.999, 80, 8880 (for ESL).