Alexa supports home improvement store customers

Weinheim, June 6, 2017 +++ On June 8th and 9th, 2017 in Berlin, the international home improvement industry sector is meeting for their annual Global DIY Summit event. Online Software will use this important stage to present its bot technology solution with the Amazon Voice System Echo for home improvement stores. Based on the PRESTIGEenterprise software platform and the PRESTIGE Bot KIM, Alexa answers questions independently based on all available retail data. The PRESTIGE Bot KIM can help retailers in the future with daily tasks and answers questions over running digital signage systems their content. For example, “Which content is currently running on the screens in the garden center?” From the customer perspective, Alexa informs about the current offers or lead the way to a specific product.

A digital shelf for garden tools, which assists both the sales staff as well as the store customers with retrievable information for products requiring explanation, will also be presented. The Online Software AG developed “Infinity Shopping Shelf” digital shelf product goes beyond a pure product presentation and makes integration of web information via an interface possible and with it, among other things, also the integration of customer online shops. With a convincing mix of top speakers and exciting topics, the 5th Global DIY Summit will again bring together numerous partners from the retail, manufacturing and services sectors for the largest international networking stage of this market segment. This year, for the first time, the summit has its own app, which allows participants to chat one another. The app is based on the PRESTIGE AppConstructionKit from Online Software AG.